Privacy Policy

Introduction

This Privacy Policy provides information on how Lawhive Legal US, LLC ("we", "us", "our" “Lawhive”) collects and processes your personal data.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information, your privacy rights, and how the law protects you. This Privacy Policy, along with our Terms of Use, governs our relationship with you.

Information We Collect

We collect your personal data in various ways, including:

• Directly from you, for example, when you complete and submit an online form.
• When we receive an email from you.
• When you visit our website, www.lawhive.com

Data Privacy Requests

If you have any questions, including requests to exercise your legal rights, please contact us using the details below.

Email: privacy@lawhive.com

Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any changes.

The Data We Collect About You

Personal data or personal information refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Information you give us

We collect information you provide when you:

• Fill in any forms
• Correspond with us
• Register to use our website or app
• Open an account or use any of our services
• Take part in online discussions, surveys, or promotions
• Speak with a member of our customer support team (either on the phone or through our website)
• Speak with a Lawhive attorney on a phone call facilitated by us
• Contact us for other reasons

We will collect the following information:

• Your name, address, date of birth, email address, and phone number.
• Details of the devices you use (for example, your phone, computer, or tablet).
• Your username, password, and other registration information.
• Identification documents (for example, your passport or driver’s license), copies of any documents you have provided for identification purposes if required for your transaction, a personal description (if you provide one), and any other information you provide.
• Records of our communications, including discussions, telephone call recordings with Lawhive attorneys or our team, and the details of any matters you contact us about.
• Your photo (only if you upload one).

Information from your device

Whenever you use our website or app, we collect the following information:

• Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your log-in information, the browser type and version, the time zone setting, the operating system and platform, the type of device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use and so on.
• Information about your visit, including the links you have clicked on, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), and methods used to browse away from the page.

Information from others

We collect information from third parties, such as credit-reference agencies, fraud-prevention and compliance agencies and partners who help us to provide our services. This may include your credit record and information to help us check your identity.

How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by corresponding with us by mail, phone, email, messaging service, an online form, via our website or otherwise.
• Interactions facilitated by us. We may record telephone calls, messages and any other interactions facilitated through the Lawhive platform.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Identity, Contact and Financial Data from non-governmental organisations, financial services providers, law firms, accountants, management consultants, and other intermediaries;
  • Identity and Contact Data from our suppliers; and
  • Identity and Contact Data from publicly available sources such as state or national registers of companies.

Why We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you;
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
• Where we need to comply with a legal or regulatory obligation.

For UK and EU citizens, to find out more about the types of lawful basis that we will rely on to process your personal data, please refer to the table below.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in the unlikely event that we collect and process Special Categories of personal data.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• To comply with a legal or regulatory obligation.

Marketing

We may use your personal data to provide you with information about our services and events. You can opt-out of receiving marketing communications at any time by contacting us.

Third parties and cookies

We do not share your personal data with third parties for marketing purposes.

Our website uses third party tools and services that allow us to collect information on you, however all information is handled in accordance with the terms laid out in this Privacy Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably determine that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Disclosures of your personal data

We may have to share your personal data with External Third Parties. We may also share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

External Third Parties

We may share your personal data with third parties, including service providers and professional advisers, for the purposes set out in this policy. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

• Service providers acting as processors, including our providers of IT system management and information security.
• Professional advisers acting as processors or joint controllers, including attorneys, bankers, accountants, auditors, insurers, management consultants, and other intermediaries and business partners.
• Tax authorities, regulators, and other authorities acting as processors or joint controllers.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Co-counsel Lawyers

Lawhive co-counsel with licensed attorneys (Lawhive Lawyers) to provide legal work directly to clients. In order to provide those services, Lawhive will share your personal data with co-counsel law firms.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, misused, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or delete your personal data.

Cookies

Our website uses cookies to enhance your experience. Here's a breakdown:

• Strictly Necessary Cookies: These essential cookies enable core website functionality, such as keeping you logged in as you navigate.
• Necessary Cookies: These cookies are required for specific features, like ensuring you receive promotions associated with your account.
• Analytics and Advertising Cookies: These help us understand how visitors use our site, allowing us to make improvements. They also enable us to show you more relevant ads based on your browsing activity on our site. We may share this non-identifiable information with partners like Google, Facebook, and LinkedIn for similar advertising purposes.

You can change your browser settings to refuse the use of all or some cookies. However, if you block all cookies (including necessary cookies), you may not be able to use all or some parts of our website.

Please note, other organisations, such as advertising networks, may also use cookies to track you across different websites. We have no control over these cookies.

UK and EU Residents

International Transfers Outside the European Economic Area (EEA)

If you are resident in the EEA, we may transfer your personal data (primarily your Identity and Contact Details) to a jurisdiction outside the EEA in the following circumstances:

• Where we need to communicate with relevant professionals or parties in those jurisdictions (in which case the transfer is necessary for the performance of a contract or our legitimate interests).
• Where you ask us to – for example to introduce you to a contact in such a jurisdiction (in which case we have your explicit consent).
• Where an External Third Party processes your personal data in such jurisdictions (or in the Cloud in circumstances where the location of data centers cannot be controlled by us) as part of providing services to us (in which case it is necessary to enable us to provide our services to you).

U.S. Residents of States with Comprehensive Privacy Laws

Some states have privacy laws that provide consumers with rights regarding their personal information, such as the right to request:

• Specific information about what information Lawhive has collected about you.
• A copy of your personal information.
• Corrections to inaccuracies in the personal information Lawhive maintains about you.
• The deletion of your personal information.

If you are a resident of one of these states, this section provides information regarding your rights, and our responsibilities, regarding your personal information. These rights are not absolute, and in some circumstances, we may decline to satisfy your request. For example, if we are unable to verify your identity or if your request impacts other people’s privacy rights, we may deny your request to exercise these rights. We may also deny your request when we have the legal right to do so, such as when we are working on an ongoing legal matter for you, or if we are legally required to retain your personal information. If we deny your request, we will tell you why we are denying the request and provide you with information about how to appeal this decision.

If you choose to exercise your privacy rights, we will not charge you different prices or provide a different quality of services unless those differences are related to your personal information.

Submitting a request for access, correction, or deletion of personal information

If you would like to submit a request about your personal information, or submit an appeal, you can do so by submitting a request by emailing privacy@lawhive.com.

After you submit the request, you may be asked to provide additional information to verify your identity.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@lawhive.com.